Refund Policy – OilHub.co.nz
At OilHub, we aim to provide high-quality oils and automotive products. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
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Refunds are available for products that are faulty, damaged in transit, or incorrect.
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Products must be returned in their original packaging with all labels and seals intact.
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Products that have been opened, used, or tampered with may not be eligible for a full refund, unless faulty.
2. Timeframe for Returns
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You must notify us of any issues within 7 days of receiving your order.
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Faulty or damaged products should be returned within 14 days of notification.
3. Process for Refunds
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Contact our customer service at hello@oilhub.co.nz with your order number and details of the issue.
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Upon approval, we will provide instructions for returning the product.
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Refunds will be issued to the original payment method within 5-10 business days after we receive the returned item.
4. Non-Refundable Items
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Products damaged due to misuse, improper storage, or negligence.
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Products purchased as part of a special promotion or clearance sale, unless faulty.
5. Shipping Costs
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Customers are responsible for the return shipping costs unless the product is faulty or incorrect.
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We recommend using a tracked shipping service to ensure the item is returned safely.
6. Contact Us
For any questions regarding refunds or returns, please contact us at:
Email: hello@oilhub.co.nz
Phone: 021 228 5191